Privacy Policy

1. Information we collect

When you submit an enquiry or contact KezConcepts, we may collect information including:

• –Your name
• –Business name
• –Email address
• –Website address
• –Information included in your enquiry
• –Project, billing and communication details if you become a client

We do not ask you to submit passwords, payment card details, health information or other sensitive information through the website enquiry form.

2. Website usage information

We use Google Analytics to understand how visitors use the website.

Google Analytics may collect information such as:

• –Pages viewed
• –Time spent on the website
• –General location
• –Browser and device information
• –Referral source
• –Website interactions
• –Session information

This information is generally used in an aggregated form to improve the website and understand its performance.

3. How information is collected

Information may be collected:

• –When you submit an enquiry form
• –When you contact us by email or another communication method
• –During client onboarding and project delivery
• –Automatically through cookies, analytics and similar website technologies

4. How we use information

KezConcepts may use information to:

• –Respond to enquiries
• –Review websites and prepare recommendations
• –Provide proposals and quotes
• –Deliver website and digital services
• –Communicate with clients
• –Process and maintain business records
• –Improve the website and services
• –Monitor website performance
• –Prevent misuse or security issues
• –Meet legal and regulatory obligations

KezConcepts does not sell personal information.

5. Google Analytics and cookies

This website uses Google Analytics, which uses cookies and similar technologies to collect information about website usage.

Google may process information using systems located outside Australia.

You can control or delete cookies through your browser settings. Disabling cookies may affect some website functionality.

More information about how Google uses information collected from websites is available through Google’s privacy and data-use information.

6. Service providers

Information may be disclosed to service providers where reasonably necessary to operate the business, including providers involved in:

• –Website hosting and website forms
• –Analytics
• –Email and communications
• –Payment processing
• –Business administration
• –Professional or legal advice

These providers may process information outside Australia.

We may also disclose information where required by law.

7. Storage and security

KezConcepts takes reasonable steps to protect information against loss, misuse, unauthorised access, modification or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure.

Information is retained only for as long as reasonably necessary for business, legal, accounting or record-keeping purposes.

8. Access, correction and deletion

You may contact KezConcepts to:

• –Request access to personal information held about you
• –Ask for incorrect information to be corrected
• –Request deletion of information where appropriate
• –Raise a privacy question or concern

Requests can be sent to:

9. External links

The website may contain links to third-party websites. KezConcepts is not responsible for the privacy practices or content of those websites.

10. Changes to this policy

This Privacy Policy may be updated occasionally. The latest version will be published on this page with the updated date.